Office location: 2301 Scarbrough Drive, Suite 340, Austin TX, 78728
11/21/2020
Markdmd
Shavano Park, TX
My experience from start to finish has been seamless. I chose to get quotes for 2 local companies, in addition to Tesla. Tesla was 20% less than the next closest quote. The process of design and modifications was handled by my project rep, Liz. Liz was readily available and I always received a text or call back within 24 hours. We had the design and permits done in less than 2 weeks. The longest delay I had, was waiting on CPS Energy to give us a temporary disconnect date. Once we received that, my install was scheduled and only about 2 weeks out. Fast forward to install day. The crew actually arrived early, something I've never had happen before with any construction project. Rob, Tony and the rest of the crew from Austin were so professional. From the moment they stepped foot on property, safety was obviously the #1 priority. They immediately set up like a production crew, complete with tables and designs. The electricians modified my original main panel/inverter/TEG layout, to something way more esthetic than the original plans. From the beginning, I could tell this was going to be an amazing experience. I purchased a 10.2kw system, with 2 Tesla Powerwall 2.0's for whole home backup. I was very specific about where I would like my PowerWalls, and although it was difficult, the crew made it happen. IT LOOKS FANTASTIC. Exactly as I had imagined. They even went the extra mile to paint and hide conduit, etc. The minute you open my garage, you are now greeted with an eye level bank of 2 Powerwalls. My install was on a tile roof, and they were exceptionally careful. They painted any visible conduit (which was like 2 small pieces) to match my roof. I actually saw them spray a piece of extra conduit with 3 colors of brown and take it to my roof to make sure they got the closest color that would match! The crew was so friendly and nice, they never once got tired of my questions, and actually seemed to love explaining it to me. Words cannot convey just how amazed I was with the entire project. Two days later, I have a gorgeous set of 2 arrays, 2 powerwalls and all the goodies. The yard and outside were cleaned thoroughly, and I did not find one piece of trash, again, a first for any construction crew I've ever had here. When they came back out to test the system, Rob brought a drone and took some sweet shots of my new system. I give Tesla kudos for a job well done. My system looks better than any install in my neighborhood by a long shot. I can't wait to get my inspection completed and start soaking the south Texas sun in to power my home. Thank you Tesla, and the Austin based crew for an absolutely FLAWLESS experience. Elon is clearly about to take over the world if all the installs are like this!