Review for Citadel Roofing and Solar


Citadel Roofing and Solar

4.58 based on 28 reviews


As a homeowner, you are no doubt feeling the financial pinch of ever-increasing energy bills, which is why more and more folks are turning to solar to protect their bank accounts AND the environment at the same time. Let Citadel Roofing & Solar install a new, money-saving solar system on your home.

WHY GO SOLAR WITH CITADEL?

LOCAL. We're your neighbors. All our employees live in California.

EXPERTISE. With 30+ years in roofing and 20+ in solar, members of our team are true masters of their craft. We know how to do the job right.

IN-HOUSE LABOR. Virtually all our work is conducted by our own employees, allowing us to maintain quality from start to finish.

PERSONAL CARE. We’re there for you every step of the way, with full transparency and guidance.

Katie
san jose, CA

Not a pleasant experience so far - operational problem

11/19/2020

Office location: Vacaville, CA 95688

2.00

I selected Citadel to install solar panels in Aug due to a very attentive Sales person. Unfortunately it has been a super stressful experience afterwards (probably the last thing you want during this pandemic). As some other people mentioned, they didn't talk to each other themselves. I was communicated several times with multiple wrong dates. After calling them hundreds of times, I finally got the confirmation from three different people/groups that my panel installation date is today. Well, guess what happened, nobody showed up !!!!!! As what I learned so far, if you are located in bay area, bite your own nails and prepare to wait for a long long time until anything actually happens. They probably just want to save their multiple trips regardless how the customer is screwed up Unfortunately I still have the contract with them and can only wish the next date they will provide is actually a real date. Pray for me~~~



What type of installation was this?
Residential Electric

What year was your system installed?
2020

What is your property's zip code?
95138

What is the size of the system installed?
kW

Please tell us more

Sales Process

5.00

Quality of Advice

5.00

On Schedule

1.00

Price Charged as Quoted

5.00

Quality of Products Used

4.00

Quality of Installation

1.00

Professionalism and Courtesy

2.00

After Sales Support

1.00


Would you recommend this installer to others?


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