Review for Vivint Solar


Vivint Solar

2.70 based on 598 reviews


Edward B.
Las Vegas, NV

BEWARE! Crooked Business! Bait & Switch! NO CUSTOMER SERVICE!

11/16/2020

Office location: Las Vegas, NV 89139

1.00

Worst decision I have ever made my whole entire life. Please stay away from Vivint Solar. They have the worst customer service and even worst "Executive Resolution Experts". My panels never work like they're supposed to and as of now have been waiting over 60 days for someone to figure out what's wrong this time. according to their contract, we are to have resolutions to issues in a timely manner or else the company is in Seller's Default and should be allowed to break the contract. However, when the company is able to decide what a timely resolution is, you will never win or get them to give you the work required. AND DON'T LET THEM BLAME COVID. This has been an issue since April of 2019. Long before COVID19. Save yourself the trouble and stick with NV Energy. At least when you call NV Energy you get someone from this country that knows the details of your account without having to put you on hold for over 15 minutes to "Check their resources". Stay on the Grid people!



What type of installation was this?
Residential Electric

What year was your system installed?
2019

What is your property's zip code?
89121

What is the size of the system installed?
6.615kW

Please tell us more

Sales Process

1.00

Quality of Advice

1.00

On Schedule

1.00

Price Charged as Quoted

1.00

Quality of Products Used

1.00

Quality of Installation

1.00

Professionalism and Courtesy

1.00

After Sales Support

1.00


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