Review for SunCommon (formerly Hudson Solar)


SunCommon (formerly Hudson Solar)

4.37 based on 75 reviews


SunCommon believes that everyone has the right to a healthy environment and a brighter future, and renewable energy is where that starts! Energy from the sun can power our lives and help build vibrant communities. Our mission is to tear down barriers to clean energy and use our business as a force for good.

Beware of Terrible Service after System is Installed

08/06/2020

Office location: Waterbury, VT 05676

1.00

When your solar system goes down, will SunCommon be there for you with responsive service to get you back up and running? My experience says no. My pricey 40 panel system went down and I have been trying for the past 14 days to get SunCommon to send a service technician. Communication has been terrible and I still do not have a date/time for a technician service visit. I guess the technicians are being sent out to install new systems rather than service existing customers. How will you feel about your big investment in solar if you can't generate any power during a peak period? Pick a solar company that cares as much about customers after the sale as before. SunCommon has not been that company for me.


Comments:

We appreciate your feedback as we continuously work to improve and uphold high standards of service given COVID-19 business impacts and restrictions. Despite staff reductions, we've launched a new remote phone system and service scheduling platform, and perhaps most importantly, we hope to continue to do better by our customers. I'm happy to report that a technician visited your home today and we'll continue to work with you to ensure the issue you're experiencing is resolved to your satisfaction.

What type of installation was this?
Residential Electric

What year was your system installed?
2017

What is your property's zip code?
05836

What is the size of the system installed?
13kW

Please tell us more

Sales Process

4.00

Quality of Advice

4.00

On Schedule

2.00

Price Charged as Quoted

3.00

Quality of Products Used

4.00

Quality of Installation

5.00

Professionalism and Courtesy

1.00

After Sales Support

1.00


Would you recommend this installer to others?


Enter your address to find out what tax credits
and other solar incentives your property is eligible for

The information on our website is general in nature and is not intended as a substitute for competent legal, financial or electrical engineering advice. Reviews on this site do not reflect the views or opinions of SolarReviews or its directors or shareholders, nor an endorsement of any third party company. We make no representation as to the accuracy of the information entered by third parties. We disclaim any liability for any damages or loss arising from your use thereof.


Sitemap Privacy Policy Do not sell my details Terms of Use For Installers Register Login

Copyright © 2012 - - solarreviews.com. All rights reserved.