03/14/2020
Beave & Jayne
San Pancho, SC
Two years ago we moved to an off grid location in the Nayarit Mexico jungle. Outback USA recommended a system and battery specification for us that would be suitable in the tropics. They were more expensive than other options but we were assured that they would be fit for purpose and give us support. We built a purpose designed building to house the inverter and batteries safely. Just after a year of operation our batteries started to fail and our Mate 3S control unit on-line connection failed. We had to reduce our bank from 8 batteries to 4 batteries to keep the system working. We advised our Outback providers and service people in Mexico. After providing all the information required and constant requests for help and warranty we have been effectively ignored. We have raised this issue with Outback USA who recommended our system and again are being effectively ignored. We are in Mexico with an expensive nano carbon battery bank that is failing and unable to monitor the system on-line. We have given Outback service USA and Mexico every opportunity to communicate with us. We have been effectively abandoned.