Review for RGS Energy (Out of Business)


Brian Bernard
Quincy, MA

Great Sales Experience. Bad at Everything After That.

01/25/2020

Office location: Denver, CO 80202

1.00

The sales process was great. They were very attentive and offered the best deal on the best equipment. Then.. After signing the deal, they stopped returning e-mails and phone calls. It took them 6 months to get the materials delivered. Then it took 2 weeks before installation started. And the meter was installed incorrectly. They corrected that quickly as I was still holding the final 10% progress payment and their sales team was back to calling and e-mailing every other day. 4 years in, one of the micro-invertors stopped working. For 4 weeks, no one at RGS responded to my calls; e-mails; or web-chats. I initiated the replacement part request with the manufacturer and the next day RGS e-mailed me back to say a replacement part had been ordered and should be arriving in 2-4 weeks. I got the part in 4 weeks, notified RGS, and, again, they went silent on me. 4 weeks after that, I got an e-mail from RGS with a workorder stating that I would have to pay $350 plus additional costs for them to complete the work under warranty. That is where we stand now. If I had to do it again, I would go with a company that had positive reviews after the sales process. That is when you are going to need them they most. Good luck with your solar projects.



What type of installation was this?
Residential Electric

What year was your system installed?
2015

What is your property's zip code?
02169

What is the size of the system installed?
6kW

Please tell us more

Sales Process

5.00

Quality of Advice

1.00

On Schedule

1.00

Price Charged as Quoted

0.00

Quality of Products Used

0.00

Quality of Installation

1.00

Professionalism and Courtesy

1.00

After Sales Support

1.00


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