01/18/2020
DBoyne
Signed a contract in August. Was promised install would be complete by November. It is now January and I'm still not live. As stated in other comments, absolutely horrible customer service. They state they send you emails that you never receive, put the delay back on you, and also as someone else stated they want their money before the final inspection. We are in New Jersey, you get paid when you pass your final inspection. Installation is not complete until you PASS INSPECTION. Since final inspection, I was told someone from ACE would come out and put their panel on and I would be live. Well, it is now January 18th and still don't have the panel. I'm now being given excuses about ACE's backlog. Additionally, here we go again with the email excuse. "we sent you an email on three occasion with the docusign and you haven responded". Nope, no emails, finally I called them and asked for it to be sent again. Finally got it, it literally took 2 seconds for the docusign. I guess the thought of calling the customer and letting them know they are waiting on a document never crossed anyone's mind because they already are paid in full. So here I now sit, solar is not live and I have a $630.00 electric bill for December and am living on SSD. Thanks guys, I guess I'll figure something out.
Green Power Energy reply
01/28/2020
Hi Donna, sorry to hear about your experience. We wanted to let you know that your loan payments for the solar system do not start until mid-February. We just confirmed with your utility that they are scheduled to install your net meter before then. If you have to make a payment before the system is live, we will pay for your first month’s loan payment. We don't want any delay, utility or otherwise, to impact you financially. Once the system is turned on, we will reach out to you to provide the complimentary system walkthrough to setup your system monitoring and SRECs.