Office location: 625 NW 8th Avenue, Gainesville FL, 32601
11/05/2019
Jerry
Ocala, FL
UPDATED July 8, 2020: The company struggled to meet a surge in demand during 2019 as a result of the tax incentive reduction taking effect in 2020. As a result, my project was delayed but, important to note here, it was delivered prior to the 2019 year-end, allowing me to take full advantage of the tax benefit. Following the installation, I was contacted by PPMs co-owner Jason Gonos, who wanted to hear my concerns and take feedback how they could do to improve customer service and project management. Honestly, that personal follow-up is a good indicator that PPM is serious about improving operations and delivering on its customer satisfaction commitment. I would use their service again and regularly recommend them to my neighbors interested in solar.
PPM Solar reply
01/15/2020
Hi Jerry,<br /><br />We are very sorry for the delay that you experienced. 2019 was an extremely busy year for us and some timelines got stretched and we did our best to get everyone installed in a timely manner. We hope the quality of work that we have done for you outweighs the delays you experienced in the long run. Please let us know if we can help in the future in anyway.<br /><br />Thank you,<br /><br />The PPM Team