Review for Neeeco Solar

RunningOnSun Ayer, MA

Great Staff, But There is Some Miscommunication

My wife and I signed up for a home energy audit while at the Boston Home Show this past winter. We ended up having to change our appointment and NEECO was more than willing to help us out. Once the audit was complete my wife and I made the decision to move forward with a small insulation project with the hopes of maintaining the use of our walk-up attic. Unfortunately, this is where the miscommunication came into play. The person that came to do our audit told us we would be able to have blown-in insulation installed under the subfloor, but we later found out this was not true (on the day of insulation). The manager called me quickly to discuss the situation and we realized it was best if we hold off on insulation until we decide what we would ultimately like to do with that space. Everyone was friendly and accommodating throughout the entire process. We did end up having solar panels installed on our roof with the help of Dan M.... Dan has the patience of a saint! My wife and I must have asked him a million and one questions, but Dan answered every question without hesitation. He is articulate and extremely knowledgeable in his field. Knowing Dan lived about 2 hours from us, we suggested signing documents remotely so that he would not have to make the treck back out to our house. The process was as smooth as if Dan was in our home with us.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support