Review for Solar Smart Living, LLC

Anonymous El Paso, TX

Absolutely pleased with the Solar System installed!

Solar Smart Living, LLC out of Sunland Park, NM, installed a Solar Energy System on my residence in August of 2017. I have to say the total experience was outstanding; from the initial contact (and I contacted several solar installers) I was totally impressed with the company. I dealt directly with the Owner on the initial contact and was never pressured into a sale. At the initial meeting to discuss the system proposed, I was given ample opportunity to research the panels, inverter and equipment recommended as well as the current usage and power generation specification documentation provided by Solar Smart Living, LLC. After review of the proposal I did have a couple of technical questions which were promptly, professionally, and completely answered to include providing reference material (web-site information and literature) to verify the answer for myself. Once I made the decision to go with Solar Smart Living, LLC they handled all of the necessary paperwork and notification with the city of El Paso and the El Paso Electric through the entire process. On installation day six workers showed up and truly worked as a team to expeditiously and professionally install the system. The entire installation took approximately 7 hours and being a busy-body I was periodically with them up on my roof and on the side of my house where the electricity comes in from the city; during this time I was taking pictures of the installation process and asking questions of the different team members. It was refreshing to see that all of them could answer my questions without hesitation and satisfied my quest for knowledge of what they were doing or about a specific piece of equipment they were installing. After the installation, the El Paso City inspection and the El Paso Electric field inspection, which both passed without any need for adjustments, I was immediately able to turn the system on with the guidance of the Solar Smart Living's owner. By that same afternoon Solar Smart Living, LLC's main office sent me an e-mail with the needed Solar Edge registration information so I could login to their web-site and immediately start monitoring my system's performance. As of today the system is performing as promised and I have already seen it feeding electricity back into the El Paso Electric Company's grid which is a very good feeling. Overall from the initial contact to the post installation and equipment start-up Solar Smart Living, LLC, was very attentive to the ongoing process and immediately answered any and all questions I had during the entire process. I am totally impressed!!!

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support