05/14/2018
Anonymous
Highland, IL
When I decided to go solar I was hoping to lower my electrical usage. The installation was quick and done professional and no problems occured. Well the system has been gatherings solar energy the last two months and my last 2 electrical bills have been no better than before. A minor deduction but nothing to brag about. For me this has been a horrible decision. Maybe my next couple of bills will surprise me but I doubt it. A bad investment for me or maybe I was expecting to much.
StraightUp Solar reply
05/14/2018
Bruce, We will reach you in the next 24 hours to discuss this. We've looked at your monitoring and your system is producing as much, if not slightly better than, projected! It is likely something as simple as a billing error.<br /><br />As a reminder, your system purchase includes phone support. So do call us directly with any concerns or issues you're having. <br /><br />In addition your system is fully warrantied so in the unlikely event there were to be a problem with it, you would be assured of a remedy to achieve the production your system was designed for.<br /><br />Look forward to helping you out as soon as possible<br /><br />Betsy Ford, Customer Care Manager