Review for Boston Solar


Boston Solar

4.82 based on 271 reviews


We are proud to power Massachusetts, a state that continues to lead the nation in solar installations. We are 100% locally owned and operating; we have the highest customer satisfaction ratings; we have a 25 year system warranty; a 10 year workmanship warranty; AND, a 10 year production guarantee on residential PV systems. Boston Solar is dedicated to helping customers save money, while improving the environment and supporting our local community. Every member of our team is focused on delivering the best experience for every customer. Are you ready to join your neighbors as they take part in the national drive toward energy independence? Learn more about why Boston Solar is the best choice for your home or business.

If I had the chance to do it over ...I wouldn't !

09/22/2017

1.00

I would like to re name this company ...Boston solar ...land of broken promises...after delays of installation...this gem of a crew drove over rain soaked sod and rutted up approx 75yardsof green grass ..a poor adjustment of them trying to fix it 200 ish bucks ...then there "most advanced " controller shorted out leaving me with over a week of no production..and almost burnt down my house .. .then replaced ...shut down again and they claimed it was normal .. after showing up with a random girl in the truck smoking cigarettes until he realized he had no clue what was going on ...surprise surprise 👎🏽.fast forward to "Srec minting" all of a sudden my array didn't produce enough for them
To pay me what they owe ...keep in mind I'm in 100% sun all day and payed a disgusting amount for these ...they said it's state regulations and they are doing everything right .... to say they will tell you whatever you want to hear to sell a product would be an understatement ..."molly" is less than courteous ... she could have been condescending due to me calling around lunch time I'm not sure....either way just save your self some trouble and conserve electricity by shutting of a light or two


Comments:

Nick, I'm sorry to hear that you were not satisfied with your Boston Solar experience, despite our efforts to address your concerns throughout the process. We pride ourselves on working tirelessly to deliver a high quality install with peerless service, as our many other review scores demonstrate. At the time, you expressed satisfaction for our compensation regarding your lawn (which was our fault), and do realize we always have room for improvement, which we take to heart.

I do want to note that there has never been a fire hazard associated with your (fixed) inverter issue, and your SREC income delay was due to how the DOER chose to apply the SREC factor to projects interconnected after 1/8/17, which was beyond our control. I regret that this information was not enough to satisfy your concerns.

While I recognize that at this time there is nothing further we can do on your behalf, I do wish you the best and want to thank you for your business.

-Chris Johnson, Customer Experience Manager

What type of installation was this?
Residential Electric

What year was your system installed?
2017

What is your property's zip code?
02717

What is the size of the system installed?
44 panels

Please tell us more

Sales Process

5.00

Quality of Advice

1.00

On Schedule

1.00

Price Charged as Quoted

4.00

Quality of Products Used

1.00

Quality of Installation

1.00

Professionalism and Courtesy

1.00

After Sales Support

1.00


Would you recommend this installer to others?
No

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