10/02/2013
Anonymous
Peoria, AZ
I would give less than one star if that were an option. Worst customer service ever. I was told our system would be installed within 4-6 months of contract signing and it's been almost 8 months. System is installed but failed city inspection. Referred another customer and never received the promised referral money. I have over 50 emails back and forth with their customer service department which is useless. All they do is give you standardized responses. They cut a hole in my sunroom ceiling during their pre-inspection back in March 2013 (almost 7 months ago) and never returned to fix it as promised - no resolution despite complaints to their customer service department. They forgot not once but TWICE to schedule my city inspection. It finally got scheduled AFTER I called and reminded them....I have never received such unprofessional uncaring service from a company before and have serious concerns about being tied to them for the duration of a 20 year lease. Oh, and the electrician "no showed" on day two of our installation - completion was then delayed to a week and a half vs. 2-3 days as stated. When you email them you receive an auto response saying they'll address your issue within 2 business days. It hasn't been uncommon for them to fail to reply or send delayed unhelpful responses. If you live in Peoria, expect your building permit to take 3-4 months for approval. Mine had to be resubmitted for reasons unknown as they wouldn't tell me despite my inquiries. Don't expect Solar City to follow up with you or notify you of any delays. Once the contract is signed if you lease, you're forgotten about. If you have a home energy audit completed, don't expect them to send it to you automatically as they're supposed to - I only received mine after calling and asking where it was 2 months after completion. I finally gave up and filed a complaint with the Better Business Bureau. Not surprising that I was among numerous people who have had to resort to that measure for resolution of my issues.