07/13/2013
Anonymous
I just did a large-ish 8.67KW fully-owned residential solar installation in our Cupertino home with Highlight Solar. The system was up and running in only 2-3 weeks from the time we signed the contract. Besides their pricing model and the upfrontness in the matter was amazing. No other installer was offering $3.49/W for a fully installed system (with polycrystalline panels for single floor homes). Even with our choice of monocrystalline panels and a 2-story home surcharge, we ended up paying only $3.67/W, which was better than anything else I could find in the Bay area at this time. There were no hidden costs. I paid a very reasonable amount extra to upgrade my electrical panel and to also install a home energy-efficiency device - both were discounted as they were included as part of the solar installation. The panels installed were from Canadian Solar along with Enphase micro-inverters.<br /><br />Mehyeddin (Dean) and his crew (Doug / Nick) were wonderful. They were right on schedule. Doug and Nick worked very hard even over a very hot week to get the panels up on the roof and get everything working in only a few days. There was a delay of only 1 day because of certain complications related to the panel upgrade - which was not their fault. However they resolved the issue quickly and had a solution approved by the city in short order. One other thing that they helped was in trimming a tree that was shading some of the panels. Nick and a sub-contractor trimmed the tree at a very reasonable price for me and resolved the shade issue to my satisfaction. I did not have to deal with it except for paying a reasonable amount for the job.<br /><br />Mehyeddine and his crew's customer service was also amazing. He was very polite all along, and kept me in the loop on all developments and issues, all through the process. He also gave me a lot of suggestions on home energy efficiency improvement, outside the main work.