Review for Semper Solaris

Office location: 1805 John Towers Avenue, El Cajon CA, 92020

01/13/2023
Mike Howard El Cajon, CA

BEWARE ABOUT THEIR FALSE WARRANTY!!

Purchased a whole house solar unit. Semper said their warranty was the best in the industry with Sunpower panels. 25 year full warranty and they said no SDG&E power bills with the full installment. For 7 years, it worked well with no power bills but then the system failed to produce any power whatsoever. SDG&E is now adding electric billing at over $450 per month because the system is not producing power since the 12th of December 2022. It took weeks before Semper came out to do tech support. Semper said the problem was not the inverter but it was the Sunpower panels that needed replacement parts. Semper said that Sunpower had to send their techs to fix the problem. I've had to call Sunpower for the past 2 weeks and remain on hold for extended times. Finally Sunpower said that parts are difficult to obtain and that it could be months before they arrive and months before the problem is rectified. To sum up, Semper sold me a product that came with a warranty and they said that my power bills would cease. I am now on the hook to pay for SDG&E power that Semper told me would not be and they backed it with a warranty. I am going to have to sue Semper for damages since they sold me the product and installed it. That will not be a problem but first I must wait to have the system up and running which could be months and run into thousands of dollars of electric billing. DO NOT TRUST THIS COMPANY WHEN THEY TELL YOU THERE WILL BE NO ELECTRIC BILL AND THAT THEY BACK YOUR SYSTEM WITH A FULL WARRANTY. I have other properties and I will go with Palomar Solar for those.