Review for Freedom Solar Power

Office location: 4055 Corporate Drive #200, Grapevine TX, 76051

01/10/2023
James Raankin Fort Worth, TX

Don't install a Tesla Power Wall

For the most part I have no issue with the solar installation that Freedom Solar did, but their system does not work with the Tesla Power Wall. I wouldn’t recommend that customers not use the Tesla Power Wall with Sunpower equipment. I have had 3 instances where Tesla (in their infinite wisdom) has disconnected my house from the Grid, due to (I was told) power out of specifications from ONCOR >250 volts. Tesla Power Wall help desk could not give me the specifics, they said it was proprietary, from Power Hub. They claimed their system disconnected me from the Grid, because it might damage the Power Wall. Sun Run may have a better marriage between their system and the Tesla Power Wall. I talked to a neighbor who lives approx. 3 blocks from me, he claimed that he has had no issues with being disconnected from the Power Grid due to power from ONCOR that is out of spec, so Sun Run may have solved the problem. Other Comments: 1. Original Proposal didn’t have the sales agents contact information. 2. The sales agent implied to me that he would provide project status every Monday, He didn’t, I had to ask for project status. 3. Freedom Power sent an email on 30 Nov 2021 for when they could visit to checkout the electrical panel (site assessment), I called the number listed 833-500-0014 and told them that time/date was acceptable. Then someone else called to verify an appointment afterward, on the night before the visit. 4. The plan for the installation was submitted by Freedom Solar directly to the HOA (which was good) however I had to ask for the plan from my sales agent, it should have been submitted to me, without me having to ask. 5. Sydney Turner asked for the HOA project approval, that I had already provided to my sales agent. Why didn’t the sales agent send it to Sydney? 6. City inspection of the installation: -Inspector found there wasn’t a ground for the installation. (Ground wire was cut by the meter and no ground stake could be found). -There was no problem with the solar panels being within 3’ of the roof ridge in accordance with 605.11.1.2.2, because there are no panels on the opposite slope. 7. The plan and the actual installation defeated the rain gutters above my garage door. I noticed it when we had snow, when it melted it slid off the panel directly on to my driveway. Rain also slides down the panels directly onto the driveway negating the gutters for that part of my roof. If I ever have to replace my roof I will reinstall the panels on my roof landscape instead of portrait, and locate them 18” downslope to reduce the wind load on the panels. (I’m worried about ice off the panels and people walking out my garage door.)