Review for Semper Solaris

Office location: 1805 John Towers Avenue, El Cajon CA, 92020

12/26/2022
Michael B La Mesa, CA

No after the sale service - incompetent

One star too many. Worst company I've ever had to deal with. Installs an additional third Powerwall in April 2022, during installation techs caused electrical damage to our pond thermostat and UV lamp, fried every outlet and bulbs in the garage because tech had common incorrectly connected. Could have burned down the place. That was repaired and they did take care of that. In June the Tesla Powerwall gateway shorted and melted, our entire house power went down. Called on Monday morning and their answer is that someone might be able to come out maybe on Wednesday?? three days without power is okay by them? Really? Had to escalate my complaint and take it to several levels at Semper for someone to actually come out that Monday to bypass their bad installation just so that we'd have electricity. Semper senior tech discovered loose wiring again, took them three and a half months to replace the fried gateway, in the interim our 36 panel solar system also was bypassed and all this during the summer heat wave when we experienced several SDGE blackouts that should not have affected us... because... we have solar and 3 powerwalls! Thus far cost us thousands in electric charges we should have avoided. After replacing the gateway discovered that the batteries are not charging properly as designed. This was working before the gateway fried by the way. Endless calls and emails and reports at no avail, Semper blaming Tesla while Tesla is blaming Semper's installation. !2/19/22 Semper tech comes out, has not been briefed on the issues, have to guide him through all the history because he had no clue, wastes my time arguing he can't find anything wrong while admitting it's not working correctly. After he leaves I discover that now the app, the one and only place one can monitor and adjust the batteries stopped working. Reported this and asked for help to get this resolved, and no one has the common decency to return my calls or reply to my emails. I do however get regular perfunctory survey requests of "how are we doing?" or "how satisfied are you with our agent?" What?? No one at this company cares, will not get a reply, no updates for days and weeks on end. It has to be one of the most culturally toxic companies there ever was. As a US veteran myself I am deeply offended about their claim that they are ethical and better than their competitors claiming that their work ethics an loyalty to customers is somehow derived from someone over there having served in the military. This pretty much and closely resembles shameful stolen valor, because someone over there managed to get through USMC boot camp. There is no reflection of military work ethic, customer loyalty or semper fidelis for that matter whatsoever. Semper: Fix the issues once and for all if nothing else to save us the burden of seeking and retaining legal counsel. Asking nicely and having been patient for over 6 months with these latest issues hasn't been working. Batteries still not working nor is the app online to know if and what its doing.

Sales process
On schedule
Installation quality
After sales support

System size (kW): 33

System price: $60,000

Year installed: 2022

Price include the Federal Tax Credit or incentives: Yes