Office location: 225 Dyer St, Providence RI, 02903
12/18/2022
PJR
Greene, RI
Venture Solar is wildly incompetent and quite frankly I’m shocked they still exist considering how they treat their customers. The only thing these people specialize in is incompetence. They cost me 7 days of PTO due to their inability to make and keep an appointment, and to manage changes or even pick up the phone. When they finally got around to showing up, they installed equipment for a program that wasn’t even available in my state, thus costing me 2 more days of PTO and several months waiting on them to fix the issue. They make promises they can’t keep and can’t design an appropriate solar system to save their lives. I provided as much up to date data as possible for my usage and requests and when I explicitly requested a design review before construction I was all but told to eff off. The sales director (Morgan) told me my permits were close to expiring and we absolutely needed to start construction- but he couldn’t tell me the date or give me a good explanation as to why their calculations were so wildly incorrect, and furthermore denied my review. DO NOT GO WITH VENTURE. They will screw you over at every opportunity and gaslight you to boot. I’m honestly shocked they still exist as a company because of the way they run their mouths and haven’t delivered on a single promise they’ve made. AVOID AT ALL COSTS. The CEO/owner will email you to “make things right” over a phone call- I’ve heard that 3-4 times over the last year and still haven’t gotten a call. They will lie and say whatever they need to say to get your money. If they ever bother to call you and attempt to compensate you for your time- expect an insulting amount of cash. These people cost me SEVEN days of PTO- and offered a $250 gift card as compensation. That’s $4.47/hr to compensate me for my time they wasted. Absolutely pathetic and insulting. These people are incompetent, insulting, malicious and don’t deserve to be in business. You WILL get screwed over by these people at every opportunity
System size (kW): 50
System price: $60,000
Year installed: 2022
Price include the Federal Tax Credit or incentives: Yes
Venture Solar reply
03/30/2023
We're sorry your experience was less than stellar. We always try our best to make sure each homeowner that works with Venture is satisfied. Please call us at (888) 522-9161 if there is anything else we can do to assist you further.