Review for PosiGen

Office location: 304 Bishop Avenue, Bridgeport CT, 06610

12/18/2022
Angela Rosa Hamden, CT

Damaged roof

In October of 2017 PosiGen installed solar panels on my roof. In November of 2022 I discovered leaks on several areas of my roof. I hired 3 independent roofing professionals and each company confirmed that the leaks were caused by the improper installation of solar panel. The companies found PosiGen incorrectly and improperly installed the solar panels. The damage occurs where the solar panel brackets were installed. When I purchased my home my roof was only five years old. I have contacted PosiGen twice a day since. I have also provided PosiGen with the independent reports I received as well as photos taken by the roof inspector. I begged them to work with me to please resolve this issue. I have begged them to please simply correct their error and I have been met with red tape. To add injury to insult I had to pay PosiGen $1800 to temporarily remove their panels given the urgency I had no choice. Mold has begun to form and my rafters that support my roof are weakening. This issue remains unresolved. I granted Posigen access to my home to allow them to conduct their own assessment and evaluation of my roof. Their employee determined that Posigen was not liable for the damage the improper installation of the solar panels caused to my roof. I cannot ignore or be expected to accept the notion that their employee is free of bias and neutral to both parties. This is why entities whose primary responsibilities involve determining the facts of a case are required to be neutral. I granted Posigen access to my home as a measure of good faith, not because I expected any other outcome. At the onset of this complaint, I attested to the negligence and poor workmanship performed by Posigen’s Solar installation. The negligence and poor workmanship was further aggravated by the additional damaged caused to my roof when Posigen removed the panels. They arrived a day early and removed the panels in the rain. They then used a sealant that cannot and should not be used to seal holes on wet surfaces; for example applying to sealant while raining. After they removed their panels from my roof, it was discovered that roughly 50 shingles were broken and/or cracked. PosiGen stated “when they removed the panels, they cracked a few shingles and tried to protect it by covering it with sealant”. Posigen’s employee never informed me of the additional damage the removal of the solar panels caused. To add injury to insult, they forgot to fill several bracket holes with sealant leaving these areas completely exposed to the elements. I have provided photos of the area of my roof untouched by Posigen and their solar panels. As you can see, that portion of the roof is free of all damage and defects as a ten-year-old roof should be. Posigen conducted their own assessment when my roof was only five years old. their own reports and affirmative act of installing the solar panels are testimony to the condition of my roof prior to the installation of their panels. The panels would not have been installed if the integrity of my roof including the existence of damaged or cracked shingles were present prior to installation. Posigen has completely ignored the independent roofing inspection report that concluded the following “The only area that is having water filtration is the area directly below the solar panel Installations, suggesting the brackets and solar panel installation are the cause of the water intrusions. All other penetrations on the roof have flashing and functional gaskets. Thermal reading confirmed a uniform temperature on the entire roof suggesting there isn’t any discrepancies in any other areas than the previously mentioned.When the panels are reinstalled, the brackets that penetrate the roof need to be flashed and sealed adequately in addition to this; the fasteners that attach the brackets need to be inserted into the rafters to not only guarantee a secure fit but to reduce the chance of leaks” NOW THEY ARE CLAIMING THE DAMAGE WAS CAUSED BY SQUIRRELS