Review for PosiGen

Office location: 145 James Dr. E Suite 300, St. Rose LA, 70087

12/15/2022
User in New Orleans New Orleans, LA

A hot mess

This has taken forever and isn't finished yet. After signing the contract they pretty much disappeared. Have not been able to reach the sales rep since then. They did two partial installations rather than one. Set my breaker box on fire and just told me it's fine. Never respond to any calls. Like literally never. "I'll have someone contact you" was the consistent response from the customer service that must be outsourced because they know nothing and have access to nothing. Only got of their asses once I involved the city. Last I heard from them was them robocalling (with a person) my telling me everything is done and ready....when it actually isn't. When I told the person on the phone that it wasn't done, the response was. ..yes you guessed it "I'll have someone contact you" and as with previous promises nobody ever contacts me.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 20

Year installed: 2022