Review for Semper Solaris

Office location: 3600 Pegasus Drive Unit #3, Bakersfield CA, 93308

12/07/2022
Doran Springville, CA

I initially went with Semper Solaris because I appreciated the veteran owned and American made approach and they had the best financing option. With that said, I deeply regret my decision and wish I had gone with literally anyone else. Here was my experience... Semper Solaris subcontracted my solar install to the lowest bidder. A crew eventually showed up and installed the system over the next few days, however, they did not follow the plans well and some panels were haphazardly placed and did not look good. We paid extra for an attic run, that the installers knew nothing about and tried to say it would take eight additional weeks because the job would have to go back to permitting. We said no thanks, obviously, because we wanted the job done, which the installers then said they would just do the attic run anyway as if they were doing us a big favor. They left nuts and bolts, wires, scrap, and other trash all around our house. They mounted the enphase combiner box on the outside of our house crooked ($40,000 system and you can't bother with a $5 level?), didn't fill the gaping holes they drilled behind the box, left tiles scattered on our roof, and just did an overall really really poor job. When the installers left, I asked about the Enphase app and how to monitor the system. I was told I would receive an email from Semper with setup instructions, which I obviously never received. A few days later I was told by the installer that the system had passed inspection and to turn it on, however, I still couldn't monitor the panels. Over the next few months, I contacted everyone I could at Semper and was never able to get the monitoring setup. I even called enpahse directly, provided them the S/N of my combiner and they told me that the system was already registered to a guy named Carlos in Porterville and that I needed to contact Semper. Frustrated, I left a one-star Google review and a few days later got a call from customer support and they promised to look into it. Come to find out Semper gave me a used combiner box that was previously commissioned to Carlos in Porterville and they aren't able to transfer it to me apparently. Furthermore, I was told my system was NEVER actually inspected and Semper promptly turned it off December 1st. So now I get to pay my power bill AND my solar loan for however long it takes them to figure this out. In conclusion, there are so many other Solar companies out there, please do yourself a favor and take your business elsewhere. Semper is not any cheaper than anyone else and there seems to be real communication issues within the company. In addition, they just closed their Bakersfield office which doesn't install confidence that they will be around for the long haul to support your system.