Review for Encor Solar (Out of Business)

12/01/2022
Michael Middleton, ID

Wouldn't use Encor again nor would I recommend.

Sales process was great. The SubContracters who installed the system were great! That's where it ends. Layout/design was screwed up before the equipment was delivered. Installers had to make changes on the fly. System was installed Sept. 2022. Didn't have the final inspection until Nov 28. I can only speculate that because the installers had to deviate from the original installation plan that the original permitting and approvals had to all redone, resubmitted and approved. Couldn't get any of that information from Encor though. Finally got my PTO approval from the local power company, got a text message from Encor "great news, your power company will be out to sign off and give PTO" 4 hours after it was done. In that message is a statement to call when "I" am home and have 5min to be walked through the "turn the system on" process. Spent damn near an hour on hold between two calls. It's been nothing but excuses with these guys and ambiguous text messages "we're working on it". Knowing what I now know, I wouldn't go through this company again. I sure as hell won't recommend them to any one I know, not if I want to maintain the friendship, not would I recommend them to anyone else. Buyer beware. If I could give these guys negative stars for support, schedule, planning, efficiency etc....I would.