Review for Sunrun Inc.

11/30/2022
Jana Brighton, CO

5 months later and still not 'live'

We signed in July and equipment was installed in September. Three months later it's crickets. They have not had the city out here for the inspection and we haven't switched over yet. There is NO COMMUNICATION from any PM's or managers. I basically have panels on my roof for decoration. I do not recommend Sunrun. Please do your research.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 25

System price: $42,000

Year installed: 2022

Price include the Federal Tax Credit or incentives: No

Sunrun Inc. reply 05/09/2023
Thank you for reaching out and letting us know, Jana. My name is Aulana, and I am part of Sunrun's Social Media Team. We are so sorry for the delay in getting your system up and running. We want to do everything we can on our end to help resolve this as quickly as possible. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can connect you with an Escalations Expert that can help you. Thank you and again apologies!