Office location: 26 Worlds Fair Dr.Ste J, Somerset NJ, 08873
11/29/2022
LAC
Brick, NJ
I am told by SunRun it is my responsibility to "sell" the solar panels to a new potential home buyer and my house needs to be on the market for me to speak to their "transfer specialist" for any help! Another SunRun answer is "breach of contract" if new potential buyer doesn't accept! Poor customer service, very intimidating and not customer friendly
System size (kW): 125258
Year installed: 2012
Sunrun Inc. reply
05/09/2023
Thank you for bringing this to our attention. We would be happy to look into this for you in order to get it resolved. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com, so that we can personally connect you with an Escalations Expert that can help you with this. Thanks!