Office location: 17750 Lookout Road STE 605, Schertz TX, 78154
11/28/2022
Jared
San Antonio, TX
We signed up in September, nothing happened at all for 8 weeks. We tried to get status, nothing. Then we said we wanted to cancel, suddenly they had everything done and all the notes and annotations were "always there for us". We have had to speak with 4 different people to cancel, during which they kept claiming to do work to charge us for "work done" - none of which ever happened as far as I can prove. We still are not officially "cancelled" either, at least one more person we have to talk to. It asks for year installed, it never was installed.
System size (kW): 12
Year installed: 2022
Freedom Solar Power reply
12/06/2022
Hello Jared, we know how frustrating this can be and we apologize for the extended timeline due to the market's supply chain issues. We would like to escalate your concerns to our customer care team, but we need your first name, last name and email. Please contact customerservice@freedomsolarpower.com if you have any questions in the meantime. Thank you.