Office location: 20 Greenway Plaza, Houston TX, 77046
11/20/2022
Jason Zick
Honolulu, HI
Sunnova has the worse customer service! Our solar panels stopped working nov. 3 and we are STILL trying to get a technician out here to fix them. My husband calls EVERY single day and they customer service agent gives him the same response that they are working on the case. What a load of crap! Get somebody out here to fix the problem! If you want solar panels, DO NOT go with this company. There is no customer service! We will be contacting our local news channel to file a report about this company in hopes that other people will not buy from this company. Also this is my 3rd attempt at submitting this review and the company won’t allow it!
System size (kW): 1900
Year installed: 2019
Sunnova reply
11/25/2022
Thank you for reaching out and bringing this to our attention. We are sorry to hear about your experience. We are currently reviewing your account and will have one of our agents reach out to you shortly to address your concerns. Please know we take this matter seriously and look forward to addressing your concerns.HV