Review for Freedom Solar Power

Office location: 4055 Corporate Drive #200, Grapevine TX, 76051

11/02/2022
JT Sherrard Denton, TX

Don't let the sun go down on me....

"Don't let the sun go down on me" those famous lyrics from Sir Elton John were exactly what I was hoping from my new solar system from Freedom Solar Power. Unfortunately, the sun has definitely set and I am wishing I had never utilized them for my service. The problems started nearly from the beginning. My Salesperson John Slavik did a great job of presenting the materials and stats he was provided by his company. His presentation swayed me to utilize FSP when I was still skeptical about going solar. I only wish I had stayed with my skepticism of it. After I signed the contract, it took nearly three months to get the system up and running. Numerous delays in "permits" as I was told, then incompetent installations by FSP electricians, including wiring put in backwards, followed by more issues because things weren't done correctly for the City of Denton to switch over. If that was all that was wrong, I wouldn't be writing this review, but unfortunately that is just the beginning. There was absolutely ZERO training on understanding how the system works. I had a Tesla Power Wall installed and when it wasn't operating correctly, FSP who sold me on the fact they were my only needed point of contact for issues because they manufacturer their equipment. Well, not exactly. The Tesla Power Wall wasn't charging so I called FSP about it. I was then told they didn't have any information on it and I would have to call Tesla and provided me a number. After 45 minutes on hold, I was told the number isn't the right department and was sent to the correct department, where you guessed it, another 45 minutes on hold. Then I was told their system was working correctly, it was FSP who hooked up the wiring wrong. So, after calling FSP back and having to make a threat to climb up on my roof and tear their system off of it, I was told someone was on their way to fix the issue. Several hours later, the problem was solved and again, it was an improper install by their electricians. Again, did the nightmare end ... NOPE. I was told when I signed my contract that my cost for solar would basically be a wash from my electric bill and that I would see savings during the winter months. Well, that wasn't the case. My electric bill is still running $200 after only a $90 reduction due to my solar install. Add in the $100+ cost of the solar per month and I am paying more for solar than I was for City of Denton electricity. So, either they didn't calculate the proper size of my system or something isn't installed correctly because I am definitely not getting the "wash" I was told I would on the cost. At this point I have contacted the State of Texas Regulatory Commission, State Licensing Board, Better Business Bureau and an attorney. My goal will be to go after their business license as well as having their system removed from my property, roof replaced from the damage caused by it, and end the nightmare that I wish I had never started.