Review for PosiGen

10/13/2022
Sylvia Castellanos Glenside, PA

Didn't even reach first base

This is the experience I had with the Plymouth Meeting PA office of PosiGen. The technicians were supposed to come to my house today at 11:00 for an initial meeting. In preparing for this, I had sent them copies of my PECO bill and some recent photographs of the roof. Google Maps, which these companies use, do not update photographs very often, and it displayed a lot of branches around the roof which I have since cut down. Thus I sent photographs showing that the roof was bare and there were no branches around it. So when at 11:10 I called in to verify that the men were on their way, I was in for a big surprise. The woman told me that the technicians only use Google maps photos to assess the suitability of the roof, and this is a step they follow rigidly. She had to positively plead with them to use my updated photos instead. By the time they agreed to do this, there wasn’t enough time for them to conduct the needed studies before coming to my house by 11:00. Thus this morning they had told her to cancel the appointment…but she’d forgotten to let me know. We have not even completed the first step in the process and they have displayed breathtaking rigidity and carelessness about something as simple as changing our appointment. Installing solar panels is a complex project calling for flexibility and high professional standards of performance. This is not a company I want to put to the test if it cannot even be trusted to use updated photos and keep the customer abreast of scheduling changes. There are many solar companies. I am passing on Posigen.