Office location: 3049 Executive Parkway, Lehi UT, 84043
09/16/2022
DJ
Albuquerque, NM
Had great experience upfront with sales. When it came to install they became ghost. Yes they will reimburse you for time out of service but I've experienced more of that than actually service. It took a long time to get the panels approved and working due to many issues with plans, installs and inspections. After the install they were mum on how the process of the State rebate works so I was left with the legwork of getting documents from them and processed to the point the the state funds were depleted and I got close to nothing but still have to pay the deposit portion out of pocket or my panel loan will jump up. My panels have not been working and again another waiting period for them to be approved for a warranty repair. I understand it was my fault completely for not researching Encor as much as I should have but the salesman was great and I will say has still been helpful to the best of his ability but the company and service he is working for unfortunately has his hands tied and my patience worn out. I'm paying for nonfuncutional panels and haven't even had them on for a year. Can't wait to see my next electric bill since I'm using them and paying for essentially bird houses(yes, someone is using them as I have a bird apartment complex on my roof).
System size (kW): 10
System price: $42,416
Year installed: 2021
Price include the Federal Tax Credit or incentives: No
Encor Solar (Out of Business) reply
09/20/2022
Hello DJ, we understand your frustration on the issues with the equipment of the system. We are working directly with the manufacture to get you a new inverter as quickly as possible. Our team will keep you updated once this is shipped and tracking information has been provided. As for the issue with birds, we do offer a critter guard which may help with this situation. If you have any further questions, or concerns please don't hesitate to reach out to our support team. Thank you