Review for SolarEdge

SE10000A-US

08/24/2022
CJH Clearwater, FL

Failed inverter - lack of customer service

Our system was installed December of 2019, 1st inverter failed in July 2021. It took 6 weeks to get a replacement. The 2nd inverter failed July of 2022. To date there is no ETA. Our system is useless! Solar Edge has a 5 hour wait time on the phone, when you do get thru they tell you nothing. Pour customer service. I have taken to email the CEO and board of directors daily. My next plan is to determine if a class action suit might be feasible in under the Consumer Protection Act.

System size (kW): 10

System price: $45

Who installed your solar panels?: Innovative Solar Power Inc

Year installed: 2019

Price include the Federal Tax Credit or incentives: Yes