Office location: 3049 Executive Parkway, Lehi UT, 84043
08/15/2022
Stanley allen
Harker Heights, TX
ENCOR Solar is unreliable; they are quick to sell the product however, when the product does not work they give excesses instead of fixing the problem. I had ENCOR Solar install a solar system on my house in September of 2019, it has only works half the time, but I still must pay for the system. They have yet to come and check the system and tell me why it does not work as they said it would. It is not working now but they told me it is not their fault because it is still under warrant. I have called them several times over the last month with no results. I have ask them to come and fix the problem but the only thing they can or will tell me is the part is on back order. If you are planning on getting Solar installed for your home; whatever you do; do not use ENCOR Solar their system does not work.
System size (kW): 10
System price: $35,000
Year installed: 2019
Price include the Federal Tax Credit or incentives: No
Encor Solar (Out of Business) reply
08/16/2022
Thanks for taking the time to share your experience with Encor. Regarding the status of your system, there was an issue with a component of your inverter. We have been working with the manufacture to get a hold of the needed part, unfortunately they are currently out of stock. Once the part becomes available we will be within the first to receive it. While we are waiting for the part needed, please contact our support team and we can work with you to reimburse payments made on your solar loan until the system is back up and operational.