Review for Sunrun Inc.

06/30/2022
RHon Los Angeles, CA

this company is getting worse

This is sad. I used to love this company. The first system they installed was in 2013 and it was nice work and a smooth process. Never had a problem. Because of a new electric car and finally getting AC we we added a second system a few months ago. This time with battery backup. At least that's what I thought. We just had the first power outage and it didn't work. The whole day without power, urgh! Also, they used screws without bothering to seal things up and now there is a leak in the ceiling. Never mind the ugly shiny silver brackets they used. When I complained they suggested I go up on the roof and paint them. I'm an older woman, I won't go up there. What finally ticked me off is that they just called to reschedule - again! - the technician that was supposed to come out for the leak.

System size (kW): 3.15

Year installed: 2022

Sunrun Inc. reply 07/01/2022
We're so sorry to hear this! We certainly don't want you to feel frustrated. Please send your address and an overview of your concerns to onlinereviews@sunrun.com, so that we can connect you with a Specialist that can help you. Thanks!