Office location: Valley Cottage, Valley Cottage NY, 10989
06/30/2022
Robin T
Bardonia, NY
The customer service is horrible. They claim that they monitor my system. It was down for four weeks before someone at Sunrun noticed. Then it took another month and a half for the technician to come out. They do not respond to emails. I asked for compensation for the time my system was down and no response, even after multiple emails. Sunrun sucks! DO NOT do business with them!!!!!!!
System size (kW): 700
System price: $15,000
Year installed: 2015
Price include the Federal Tax Credit or incentives: Yes
Sunrun Inc. reply
06/30/2022
We're so sorry to hear this, Robin. We definitely want to make sure you have a positive experience. Please send your address and an overview of your concerns to onlinereviews@sunrun.com, so that we can connect you with a Specialist that can help you. Thank you!