Review for Efficient Home Services

Office location: 9416 International Ct N, St. Petersburg FL, 33716

04/22/2022
MK Pensacola, FL

DO NOT USE EHS IF YOU LIVE IN THE FL PANHANDLE!

EHS has NO BUSINESS working in the Panhandle of Florida. They are based in St. Petersburg which is almost 8 hours to Pensacola. If I would have known this I would not have chosen EHS! I signed my contract on July 20, 2020 and was told they would need to submit a permit application. I received no word until I followed up with them in Oct and they said they had JUST received the permit and that the panels had been ordered. They were ready to install my system late Dec and I mentioned that was close to Christmas and had family in town, but they said it would be an easy install. EHS arrives and all they have is a 30-ft ladder (my townhouse is over 40 ft tall). They start calling around for a lift rental and can’t find one. One of the techs is looking at my standing seam metal roof informs me that they have the wrong brackets and would have to return another time. They get ready to leave and there is a pallet of solar panels and a stack of cardboard boxes/racks sitting out in the open. I asked them to put the carboard boxes under my back porch but they left the pallet of panels in my driveway till March. In Feb, the crew arrives and they have no lift. The next day a lift arrives but the crew is concerned about how slick my metal roof is and they are not sure how to secure themselves. My roof is a 5/12 pitch and shaped like two rectangles. Should be easy for guys that work on roofs for a living. The next day they get about halfway done and the rain starts. They tell me they will have to return later since the rain was going to last a couple days. One month later the next team arrives. They have a lift rented and are ready to work. They drive the lift onto my lawn getting it stuck in the mud. They damaged the lawn, sprinkler system, and cut the cable to my neighbors. Repairs were almost $2,000 which EHS agreed to pay. They get the panels installed but the system is not operational as they are waiting for a bi-directional meter. Late March I find an aluminum bracket in my driveway. I examine the array and it looks like one panel has come loose. So EHS schedules a tech to visit. He tells me the panel is not the same manufacturer as all the others and is a different thickness. I told them this was unacceptable and that I expected it to be replaced. Mid May another tech arrives with a replacement panel. He installs it and I immediately notice it is the same mismatched panel. I get on the phone with EHS and they assure me that the tech will install the correct panel. A correct panel is then installed and the tech turns my system on and gets me set up with the Enphase app. Over the next 3 months I received full bills from the solar financing company AND my electric company. I was told by EHS that the summer months were hot and that I must be using excessive amounts of electricity. I continued to inform them that my power company was not receiving power from my system. Mid-June we had a tropical storm and again I find aluminum brackets in my driveway and the Enphase app shows a panel not producing. I alert EHS and by mid-July the tech shows up to look at my system and see why one of my panels is not responding. He looks briefly at my breaker array then finds that one of my panels has a bad microinverter and needs to be replaced. August 4, a tech was supposed to arrive to fix the bad panel. He doesn’t show up and I call EHS. They inform me the tech HAD been at my house and HAD replaced the panel. I told them I had been home ALL day, and NO one had been on my roof. I was lied to by EHS. EHS then tells me the tech had a flat tire and returned to St. Petersburg. The tech shows up August 9 and finally identifies the problem with my system. EHS incorrectly attached the power coming out of my solar array into my main power line – not directly into my breaker box. EHS then promises to pay for the past four months of solar financing. The tech rewires my system and turns it on…385 days AFTER signing my contract! IF YOU LIVE IN THE FL PANHANDLE DO NOT USE EHS!!!