04/15/2022
Mike
Dublin, TX
Generally good experience with sun power. However, had some issues with installer, Freedom Solar. Electrician left wires loose in service panel causing AC not to work and plugs in master bath not to work, causing me to call AC contractor to trouble shoot and fix, and resulting in a $143 repair bill. Also, took a while for Freedom Solar to send contractor to repair sheet rock damage. Contractor showed up late in day and did not have enough time for repair to dry for painting. I sent Freedom Solar bills for electrical repair and paint but never got reimbursed for additional costs.
System size (kW): 8.83
System price: $44,177
Who installed your solar panels?: Freedom Solar Inc
Year installed: 2021
Price include the Federal Tax Credit or incentives: No
SunPower reply
04/15/2022
Hi, we sincerely apologize for your experience and would like to look into this further. Please email us at customersuccess@sunpowercorp.com with your contact details when you have a moment. We will reach out to provide you with assistance and work towards a resolution. We value your business, and thank you for bringing this to our attention.