04/13/2022
Kenny
Babylon, NY
Trinity has wonderful salesman, the best I have seen. They sold me on the service and resiliency of the system. They use Sunnova for the support and solar service. After my first month, I received a $200 bill from PS&G, the previous bill was $17 for the service delivery. It turns out my system is not communication and I am forced to pay both PS&G and my "loan amount:" of $185. After calling Sunnova for weeks, I still have no recourse on when this will be repaired. Please learn from my mistake, stay away from both of these companies. I wanted to do the right thing and go green, now all my green is leaving my pockets. I am sick to my stomach and now paying lawyers to correct this.
System size (kW): 1200
System price: $52,000
Year installed: 2022
Price include the Federal Tax Credit or incentives: Yes
Trinity Solar reply
05/18/2022
Hi Kenny. We're glad we were able to fix this for you. Please don't hesitate to contact us at Customer.Service@Trinity-Solar.com if you need anything.