Review for Venture Solar

Office location: 1010 W Elizabeth, Linden NJ, 07036

04/13/2022
Joe Netcong, NJ

Nice pitch, little support when there are any issues

I got Venture Solar installed and turned on in December of 2021. The setup itself was a mostly smooth process with a few red flag exceptions, including: 1. Being sold on a critter guard, and then when it was never installed, eventually being told it was on back order. There is still no critter guard, and no communication on if or when it might be installed. 2. The constant misleading emails about being in different stages of the process, always being a previous part that had already been settled. Now, in an ongoing attempt to set up the promised PJM-EIS account to sell back what energy isn't used, a main selling point for installing such an expensive and time-consuming system, I can't seem to get any help from Venture now that the setup keeps getting rejected. The information Venture has shared does not match what was shared with the state of NJ, and after 4 months and dozens of emails, I can't get confirmation of the information needed, or even a reply to an email at this stage. The chat bot on their site is very sorry for my inconvenience though. This might be a good company with a one off issue here, but maybe if as much was invested in the support and not just the selling, I wouldn't be looking for ways to get out of this quagmire.