Office location: 7012 Owensmouth Avenue, Canoga Park CA, 91303
12/22/2021
M
Los Angeles, CA
I can't explain the frustration we've had with this company from installing panels in the Shadows to clogging my drain with used cement, to causing a leak in my roof, to sending out the construction crew without scheduling with us first. I've been reaching out for a bit but when you dial #2 for customer support it just hangs up.... I just spoke with a tech support person and they were on the attack from the beginning of our one sided conversation. They really need to have some sort of training to help with customer service and not make the customer feel like everything we did was wrong..
System size (kW): 8000
System price: $40
Price include the Federal Tax Credit or incentives: Yes
M reply
12/30/2021
Hi Matt,
Aracely from our customer service department is reaching out to you today to handle the situation.
NRG Clean Power reply
04/21/2022
Hi there! This is DeAnna with NRG Clean power. I would really like to earn the opportunity to make this a better experience for you. Please reach me at my desk 800-698-6627 ext 117 so you can tell me what would make this better for you. I look forward to hearing from you soon!