Review for Sunrun Inc.

Office location: 225 Bush St. #1400, San Francisco CA, 94104

10/08/2021
Rafael Garcia Hollister, CA

Service Transfers and System purchase

Like many people on this page I inherited the solar panel lease from the previous homeowners that were 80 and 90 years old. First of all this company had these poor folks agree to lease agreement that only the Devil himself could come up with. That being said that same lease contract was not the first item sent to me by the transfer coordinator. I was sent the docusign agreeing to comply with the lease contract. I requested it and was given the runaround for 2 weeks. I was ready to close on the house before i received the document; oh and was it a comical read. It pretty much said we are liable for little to nothing and here is how much you will pay for our subpar overall service. now i am trying to purchase the system and its been nearly 2 months and it still isn't complete, but i am responsible for paying SunRun the monthly payments while they use delay of action. I cannot understand how this company can continually deceive and delay people and get away with it. I honestly hope this company get their head out of you know where and begin to treat their customers as something more than a monthly payment. that being said they are delaying the purchase of the solar system to me because they stand to make 20K more by not selling it to me and denying me my contractual right. absolutely the worst company that has ever existed, If you plan on getting a solar system and are curious how SunRun is just call customer service for existing customers and enjoy the wait. be wise and learn from us here, stay away from SunRun.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 32

Sunrun Inc. reply 10/12/2021
Thank you for bringing this to our attention, Rafael. We'd be happy to look into this for you. Please send your address and review to CustomerCare@sunrun.com, or try live chatting us from your MySunrun account. Thanks!