Review for Sunrun Inc.

10/07/2021
Spartet North Salt Lake, UT

Worst Customer Care response

As the new home owner I have been working for 3 months to get the solar transferred over to me. I have called the company at least 50 times - they have NEVER called me. Every email sent says they will call within 3-5 business days. they NEVER do. and EVERY call is constantly on hold while they check with the department. As a customer you cannot talk to anyone but the front line and they talk to all the departments and the promise people will call you back and they NEVER CALL BACK! worst customer experience i have ever had!

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 150

Sunrun Inc. reply 10/08/2021
We're so sorry to hear about your experience. We would love to help resolve your concerns so that going solar is easy and enjoyable for you. Please send your address and review to CustomerCare@sunrun.com so that we can help resolve the issue. Thank you!