Review for Blue Raven Solar

Office location: 5319 SW Westgate Drive Suite 162, Portland OR, 97221

09/15/2021
SolarSagaler banks, OR

Started off great but took a bumpy ride to get results

Initial engagement and support all seemed great and made sense, but it fell apart when the roof surveyor proved to be incompetent. BRS is not yet well organized to manage things when they go wrong especially with understanding what it means to commit an install team to doing the work. The roof surveyor and central team in Utah lack the knowledge to approve installation yet they have the power to do this. When there is a false start the installers are not paid and the customer is left hanging. It took my persistent effort engaging the Saleman, Installer, and Customer support team to make this happen at all. I have also seen and heard some very concerning motivations coming from Spencer Jensen. It seems there is more focus on $$ than Safety and Quality. This is completely unacceptable and he needs to be replaced or man up and go to the field for a while to recognize the challenges and consequences of his decisions. If safety and quality are not BRS values then I cannot support or refer them to others. Lastly they need to get organized, build a central source of truth that tracks a project end to end and gives the customer visibility while maintaining constant interaction with them through a single point of contact employee (project lead that knows everything).

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support