08/31/2021
bgskyman
Round Lake, IL
I chose them for the best production, support, maintenance and guarantees, their mounting system, designs and panels are the best you can get. With that however, they aren't very customer oriented or accurate, my plans were designed but in actuality the panels would not fit as planned, they had to be moved and when I the owner had concerns I was given BS excuses, straight up talking in circles. I like the look, so far the production is great and Im hoping I never have to actually deal with a person from the company again.
Certasun reply
09/08/2021
We're sorry your experience did not live up to our standards. We recognize that a solar installation is a substantial home improvement project and we pride ourselves on system quality - focusing on solar performance and aesthetics, while working to minimize customer disruption during installation. Your system did require a design change on installation day. A change like this is very rare and our team worked hard to identify a good solution, explain the impact, and quickly complete the installation to your satisfaction. I see your system is now inspected the week after installation, and is now generating solar savings for you; we are glad to have you as a customer and appreciate your feedback.