Office location: 2941 Sunrise Hwy, Islip Terrace NY, 11752
03/31/2021
Shafik
LEVITTOWN, NY
Back to 2018 when i first met the sales person to discuss the solar system I asked if my roof size will cover my electric bill 100% she said absolutely and I told her that more than 3 companies told me the maximum you will get 80% , so i was promised that I will get around 11,000 kw /year , First the system is not covering my consumption which is 13,000kw/year at least. Second problem even the promised production in the agreement is not reachable yearly, what i get maximum is 10,000kw/yearly. To conclude this i was overpromised for my system and i paid for something I didn't get, when I called them more than 30 or 40 times with no response from the sales , company , customer service or even managers, At the end of many calls they told me higher position title will call you, I got a call in January 19th so he promised me that he will contact the engineering team and get back to me in the next 48 hours but herewith affter couple month I still didn't hear from him and he didn't even response for many texts I sent . Now I can tell this is the worst Idea I did and worst company I dealt with as after the sales is done no respect or responses at all . I'm ending up paying for the electric bill and for the solar as well . I'll see what is the next legal action to take . Really bad experience. Then after several attempts they came back to me offering additional panels with discount as a new customer I just told them I need to fill my contract then the sales manager told me make it valuable for both of us we can give you additional panels and we can cover some of them. First offer 10 panels for $5500 and I agreed then after 20 days of calls finally he called me saying it was a mistake and I can't do it , Second offer $5500 for 7 panels he offered and I said 8 panels then he denied it. 3rd offer 5 panels $5500 and $6500 for installments , themes like they deal with me as a new customer not even try to find a solution to resolve there mistaken. They are really ridiculous and wasting of time . I'll hire attorney to find out my right. I need to get more panels to reach the production I promised and cover my electric bill as they promised me in the beginning of the deal at least 13000kw/year