Review for Moxie Solar (Out of Business)

Office location: 323 W Cherry St, North Liberty IA, 52317

03/17/2021
RRMan St. Augustine, FL

Moxie's communication on install details in Florida is very poor

Moxie does an excellent job of selling their services and communicating what I would guess they hope will happen and unfortunately it didn't work that way for us. We would, however tell you that their sales person - Brian Handelsman, and back office team of Carolynn Hendrickson, Becky Ray and Lee Anne DiCecco were all easy to work with and did an excellent job of communicating and staying engaged.. However, when it came to communicating the delivery of materials and having everything the contractor needed their "Market President" who is located in Austin, TX was one of the poorest communicators and had absolutely very limited follow-up to explain anything that was going-on from delivery of materials to what day the contractors were going to start. They just showed-up.. Unfortunately this person was also responsible for scheduling materials and manpower as well as managing the permit process with St. John's County and without a doubt was one of the poorest communicators and marginal field leaders I've ever encountered. This person allowed the electrician to only pull a permit for "electrical repairs" and not "solar panel installation". The net result was a delay in getting FP&L's approval and necessitated our direct communication with county officials to secure the right verbiage for the FP&L Permit. Until Moxie hires a person specifically for the Florida market I would be reluctant to recommend them in any matter whatsoever and certainly anyone using Moxie should ask who actually manages the materials and scheduling in Florida.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support