Review for Encor Solar (Out of Business)

12/09/2020
Hopedforbetter Wichita, KS

FIND A DIFFERENT COMPANY.

We were so excited to begin installing solar panels to reduce our electricity bills but this experience with Encor Solar and their installer, Lifetime Solar, has completely ruined it for us. It was the best time to start generating (in the fall/winter so you can start banking some for the summer months) so it worked out perfectly. Too bad we didn’t begin generating until the following summer. I had to make any and all phone calls to get anything done; from delivering and installing the panels to getting the electric company and city code officer’s approval, all of which was the contractor’s responsibility. I spent at least 10 hours on the phone doing for Encor and Lifetime Solar what I was paying them to do for me. We signed our contract in September 2019 and did not begin generating power until June of 2020. The whole time I was paying both my electric bill (full price because the panels were not generating) and the monthly installment on the price of the system. Additionally, our contract included an online portal so we could track what we our system was producing. This system was not 100% operational until July 2020 and I’m out almost $600 in the difference. Every time something was wrong we were the ones having to figure out how to fix it instead of the company coming out to try and figure out what parts were missing. Every time I called Encor, I talked to people who sounded like they genuinely wanted to help resolve my frustrations and get my system working but it never failed that nothing was actually being done about it. Since then they have dropped Lifetime Solar because of the terrible job they did but refuse to compensate me for anything.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support