10/18/2020
SolarLibrarians
We first spoke with Mass Renewables in 2013, based on a friend's recommendation. We didn't have a system installed until 2019, in large part because it took us both that long to be comfortable with the idea of installing solar panels on our roof. I contacted them about three times in the course of those six years to get an updated estimate for what they could do, and every time they were very helpful and patient and got back to us quickly. After six years and many more conversations, they did meticulous work. They installed conduit in the attic (an unusually tight space in our house) instead of over the roof. While I told the electrician it would be OK to drill through our recently-renovated deck, he was able to avoid doing so and I'm grateful for his effort every time I walk by that space. They also communicated clearly with us while working to meet a very tight schedule of approaching winter, which enabled us to have another contractor replace two aging skylights before the panels were installed--what could have been a nightmare instead worked like a dream (I don't suggest trying to make the schedule more difficult and we did our best to avoid this, but the experience illustrates how well they did). They included extending the warranty of the system's components. When the utility completed the installation of the second power meter, Mass Renewables was able to turn the system on remotely within a few minutes of my sending them an email. If I had to do this over again, I'd use them again in a heartbeat, and would recommend them to anyone.