07/21/2020
Russ Bebout
Grass Valley, CA
We went with Sun Power Sept. 2018 with a 12.4Kw solar system. We gave Sun Power the tax right off {about $9K} for what we thought was favorable 10 year 4% loan with Digital Federal Credit Union loan. We just this month found that what we thought was a $303.00 monthly payment just went up for the duration of my our 8+ year loan to $438.28. We failed to read the fine print on our loan. We had a roof leak under our panels shortly after the install. After two no shows and sending a crew out twice no attempt was made to fix our roof leaks. I had to fix myself. Russ. Grass Valley, Ca.
SunPower reply
08/19/2020
Hello Mr. Bebout, we value your feedback and strive towards providing our customers with a positive solar experience. Please know that SunPower does not finance equipment. All concerns related to the forfeiture of any tax credit or loan terms should be discussed with the financial institution that funded your solar equipment. Additionally, all SunPower authorized dealers provide workmanship warranties. Please expect a call from an Executive Service Specialist to assist you with your roof leak concerns.