Review for SunPower

06/10/2020
SunPower monitoring failure OCEANSIDE, CA

Sun Power monitoring failure

This applies to the monitoring system that comes with Sun Power systems. The generating system itself has worked fine for 4 years, but the monitoring via the internet is a disaster. I have reported this via their "chat" multiple times with no resolution. The latest failure is that my data for 2017 and 18 is no longer available. Whatever service they use for "chat" could not access it either, and the delay in their responses exceeded 10 minutes. Still no admission of a problem !

SunPower reply 06/25/2020
Hello, I'm sorry to hear of your negative experience. I'd like to look into this matter further. At your earliest convenience please send me a direct message with your contact information. I'll review your account and have an executive specialist reach out to you to address your concerns. We appreciate your business and value your feedback.