06/01/2020
Heather in California
Bakersfield, CA
I have had problems since the install team showed up 3 years ago. The Forman walked off the job and it stalled my original system by almost a month. My power inverters failed in the second year. It took them 8 months and at least 20 phone calls to get the system up and running. The performance review is a joke. My electric bill was $3800 for the year. At performance review they inflated my systems performance by a large amount. Then they conveniently forgot to send my refund. They don’t know how that happened. But I’d get my money in 10-12 weeks! They have a lot of nerve. Stay clear of this company. I regret signing up with them at all.
SunPower reply
06/25/2020
Hello, We are sorry to hear about your recent experience. We would like to see how we can help. At your earliest convenience please send a direct message with your contact information. We will review your account and have an executive specialist reach out to you to address your concerns. We appreciate your business and value your feedback.