Review for Pure Energy Inc.

03/03/2020
Tim in Lowell Lowell, AR

Needs to be out of business

We were lied to from day one, and I have proof in writing. They lied about how much we would save, what our tax credits would be, when we would be up and running, and so much more. It took them 7 months to get our solar turned on after installation. We had to constantly hound them and the lady answering the phone lied to us, in an attempt to shut us up. She literally told us that we should be up and running but we just didn't know. They closed down the office in our area and left no warning or information to us who were stuck with a non-working system. Once running we discovered that we are not going to produce anywhere near the electricity we were told. Between the solar panels and our BARELY lower electric bill, we are now going to pay FAR MORE than our old electric bill. Once the panels are paid off we aren't even going to save very much off our bill. We even "oversized" our system. Our neighbors experienced the same issues, so we are not alone in this. They shut down their Arkansas operations (or so they say) and the rep they had running point to fix all issues...stopped answering his phone or returning calls/texts. He is one of several they have had, so i shouldn't be surprised. This company is crooked!! We have all the papers and worksheets from the original sales guys.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support